Key facts
- 14-day cancellation window from the day you receive your order (Consumer Contracts Regulations).
- Refunds processed within 14 days of us receiving the return.
- No restocking fees.
- Custom-printed items are exempt from cancellation once production has begun.
- Faulty or incorrect items are always replaced or refunded — your statutory rights are unaffected.
1. Cancelling a standard order
Tell us within 14 days of delivery (email [EMAIL] with your order number) that you wish to cancel, then return the items unused and in original packaging within 14 days of telling us. Once received and inspected, we refund your original payment method.
2. Custom products
Items printed or programmed to your specification (custom-branded products and any product programmed to your review link) are exempt from the 14-day right to cancel once programming or printing has begun, as permitted by the Consumer Contracts Regulations. If you cancel before we begin production, you receive a full refund.
3. Faulty, damaged or incorrect items
If something arrives damaged, faulty or not as ordered, contact us within 30 days with a photo and your order number. We will replace it or refund you in full, including return postage. This does not affect your rights under the Consumer Rights Act 2015.
4. Returns process
Email [EMAIL] first — we will confirm instructions. We recommend tracked postage; you are responsible for the return until it reaches us (except faulty items, where we cover costs).
5. Refund timing
Refunds are issued to your original payment method within 14 days of receiving the return (usually faster). Your bank may take a further 3–5 days to show it.
6. Bundles
Bundles discounted at time of purchase are refunded pro-rata; if part of a bundle is returned, the remaining items revert to their full price unless the whole bundle is returned.